CUSTOMER EXPERIENCE

PLACING AN ORDER

Furniture 28 policy guidelines to note before placing your order:

ONE-OF-A-KIND PRODUCTS

Furniture 28 takes pride in offering one-of-a-kind artisan-crafted products. Due to their handmade and hand-finished nature, expect and celebrate variations in each piece. Embrace the uniqueness, as no two items are exactly alike. Please note that images on our websites may differ slightly from the actual product.

PAYMENT

Upon placing your order, your account will be charged for items that are in stock and for pre-ordered items. An email notification will be sent to you once the items in your order have been shipped.

SHIP-TO ADDRESS

Please ensure that all ship-to address details are accurate. This is especially crucial if you have multiple residences.

PREPARING FOR FURNITURE DELIVERY

It is your responsibility to ensure that all furniture pieces can pass through access points such as doorways, stairways, hallways, elevators, and corners to reach the desired location.

PRICE ADJUSTMENTS

We offer a one-time price adjustment if you present the original sales receipt or proof of purchase within 30 days of delivery. Please note that price adjustments are not applicable to clearance, final sale, or seasonal merchandise.

PRODUCT AVAILABILITY

We strive to provide up-to-date and accurate product availability information. In the event of a change in a product's availability date, we will notify you via email.

PRICING & INFORMATION DISCLAIMER

While we aim for accuracy in all prices, delivery rates, and information provided, please be aware that prices are in Canadian dollars and subject to applicable taxes as per provincial and local laws. Availability, prices, and delivery rates are subject to change. We reserve the right to correct any errors, inaccuracies, or omissions in prices, descriptions, or images of certain merchandise.